Peach Aviation, ANA Group’s LCC, will launch a new reimbursement rule for accommodation and transportation expenses a passenger pays when significant delays or flight cancellations happen as a result of the LCC’s operations.
Compensation applies to flights that are significantly delayed or cancelled, with the decision made between 24 hours prior to the scheduled departure time and the actual time of departure, due to reasons attributable to the airline, such as aircraft maintenance or system failures.
Incidents beyond the airline's control, such as adverse weather, natural disasters, or air traffic control instructions, are excluded from coverage.
Compensation limits are set at 10,000 yen per person for domestic flights and 20,000 yen for international flights. Claims are processed retroactively via a dedicated application form.
