Digital

HIS launched a new digital service on its smart phone booking site by combining AI-based chat with real customer communication like in-store customer service, expecting to meet needs of contactless services under new normal.

Digital Native Generation in Japan is positive in new normal life amid COVID-19, saying like ‘Everything can be done with digital in my life (58.9%), while many answers are found in 'not keeping enjoying online services replacing real experiences.'

On ‘Google Flight,’ ‘Book on Google’ service is now available for ANA customers through NDC platform. No need moving from Google Flight to ANA official website for booking, purchase or even payment.

Japanese pioneer travel magazine AB-ROAD will terminate on March 31 2021. The operator Recruit Lifestyle explains that the termination results from recent changes of customers’ needs and business environment.

To raise travelers' confidences at an airport, JAL has introduced a contactless self-checkin kiosk at Haneda Airport as a trial in the beginning. You can check in with a finger in the air 3 cm off the display.

Airbnb will join the Japanese government’s leading domestic travel campaign ‘Go To Travel’ as a home sharing platform, offering discounted listings in the middle of this coming October.

Booking.com and Agoda join 'Go To Travel' campaign, the Japanese government's leading domestic travel recovery campaign. After each of partner accommodations or vacation rentals register themselves in the campaign, the OTA will sell them on its platform.

OYO Japan is launched, integrated OYO LIFE and OYO Hotels into 'One OYO Japan' brand, to raise its awareness in the Japanese market.

Amid COVID-19, Kobe Tourism Bureau has begun selling smart phone-based the city tour pass to support the local tourism industry and to promote contactless tickets for travelers.

Airbnb has launched a special campaign to boost domestic travel demand in Japan, inspiring Japanese travelers to visit nearby destinations, which seems to be a major trend under the COVID-19 crisis.

JTB and Good Fellows, the leading ticketing system provider, established Good Fellows JTB (GFJ) to help tourist facilities digitalize their ticketing not only for effective operation but also infection prevention.

Linktivity is a new service in Japan to connect suppliers, such as railways or tourist facilities, to international travelers with QR code e-ticket service sold through travel agents.