Guest satisfaction rates in Japan were down 30 points for mid-scale hotels and 19 points for economy hotels in 2023 compared to the previous survey, mainly affected by price hikes. Top up-scale hotel is Hilton.
Hoshino Resorts, a Japan’s hotel chain, offers a digital detox plan for young guests, sealing a smartphone in a box
Hoshino Resorts, a Japan’s hotel chain, has started selling an unique stay plan without a smartphone, named ‘No Smartphone Stay.’ In checking in, smartphone is sealed in the box.
A Japanese real estate sharing service provider is preparing for selling new crypto-assets as a money-raising means, offering rights to stay in properties to buyers
NOT A HOTEL, a Japanese real estate sharing service provider, has signed MOU with GMO COINS to prepare for selling new crypto-assets as a money-raising means, trying to build a scheme for everyone to own and use NOT A HOTEL properties all together.
Accor will open 23 Grand Mercure and Mercure hotels in Japan at the same time on April 1 2024, taking over Daiwa Resort properties
Accor announced that they will open 12 Grand Mercure hotels and 11 Mercure hotels in Japan nationwide at the same time on April 1 2024 and develop ‘#Hanare Tabi (Remote Travel in English)’ project as a new travel style.
Guest nights in Japan by both Japanese and foreigners finally exceeded the pre-pandemic level in September 2023
Guest nights by Japanese travelers and foreigner travelers in September 2023 were respectively up 0.6% to 40.7 million and up 15.4% to 9.5 million compared to the same month of 2019.
A Japanese IT solution provider for accommodation links with ChatGPT to raise its multi-language AI chatbot service’s capacity
tripla, a Japanese IT solution provider for accommodation, has raised capacity of its multi-language AI chatbot service ‘tripla Bot’ through a linkage with ChatGPT.
Kyoto City suffers from labor shortage in hospitality services, where operators manage their businesses with limited labor forces
Labor shortage is still serious in hospitality services in Kyoto City. 65.1% of all answers said fewer employees than pre-COVID-19, and about 40% of accommodation and restaurant operators said that they lost 20% or more employees.
The hotel occupancy rate in Kyoto City was 76.5% in June 2023 with more than half of international guests
the occupancy rate of 111 hotels in Kyoto City in June 2023 was down 4.3 points over May 2023 or up 22.2 points over June 2022 to 76.5%. The ratio of international guests was 51.2% of the total.
Word-of-mouth analysis TrustYou has begun providing ‘response AI,’ a new function for accommodation to generate responses to word-of-mouths from guests automatically.
‘Folio Sakura Shinsaibashi Osaka,’ the first ‘Folio’ brand of Banyan Tree Group in Japan, opened partially on June 27 2023. On the same day, ‘Homm Stay Yumiha Okinawa,’ the first long-stay brand ‘Homm’ in Japan, opened.
A Japanese accommodation booking management system partners experience booking platform Klook for inventory sharing
TL-Lincoln, a accommodation booking and selling management system of Japan, has begun partnership with Klook to allows TL-Lincoln users in Japan to provide global OTA Klook with their rooms.
Palace Hotel Tokyo revealed that ADR rose to 85,881 JPY in May 2023, 28,273 JPY higher than the same month in 2019. A share of international guests was 67.8%.
A share of International guests staying in Kyoto City rapidly recovered to more than 50% in April 2023
The occupancy rate in Kyoto City in April 2023 was up 33.1 points year on year to 78% mainly because of rapid recovery of international visitors after the border open and the Easter vacation. The ratio of international guest nights largely rose from 37.5% in March 2023 to 55.1%.
Tokyu Kabukicho Tower, a new tourism landmark in Tokyo, welcomes 1 million visitors just for 1.5 months after opening
Tokyu Kabukicho Tower in Shinjuku, a new tourism landmark in Tokyo, welcomed 1 million visitors on May 22 since it opened on April 14 2023.
The total number of guest nights in March 2023 (provisionally) was up 48.6% year on year to 49.7 million, which were down just 2.8% even compared to March 2019.
Japanese travel fintech service ‘HafH’ founder talks about his ambition to redesign the world with a new business model
Kenji Sunada, founder and CEO of KabuK Style talks about his ambition on fintech-based travel subscription services ‘HafH’ for accommodation and flight. He said, "We are committed to change the world with a new business model.”
The Japanese government approved a IR development plan submitted by Osaka Prefecture and Osaka City to develop an integrated resort with an international convention center, hotels and casino in the artificial island ‘Yumeshima’ of Osaka Bay in autumn or winter 2029.
‘Japan Customer Satisfaction Index 2022’ is announced. The most-satisfied company is ‘Shiki Theatre Company,' and four hotels are ranked among top 10.
According to the Teikoku Databank survey, 77.8% of hotels or ryokans answered that they have suffered labour shortage of full-time employees, and for part-time employees, the ratio was record-high 81.1%.
Residence-typed ‘Hyatt House Tokyo Shibuya’ will open in newly developed commercial complex ‘Shibuya Sakura Stage’ in the spring of 2024.