Japan Customer Satisfaction Index 2022 selects four hotels in the annual top 10 overall
‘Japan Customer Satisfaction Index 2022’ is announced. The most-satisfied company is ‘Shiki Theatre Company,' and four hotels are ranked among top 10.
Labour shortage in Japan is outstanding in hotels or ryokans as almost 80% of those say ‘yes’
According to the Teikoku Databank survey, 77.8% of hotels or ryokans answered that they have suffered labour shortage of full-time employees, and for part-time employees, the ratio was record-high 81.1%.
Hyatt will open residence-typed ‘Hyatt House’ in Shibuya, Tokyo in the spring of 2024
Residence-typed ‘Hyatt House Tokyo Shibuya’ will open in newly developed commercial complex ‘Shibuya Sakura Stage’ in the spring of 2024.
Japanese guests nights in December 2022 were up 8.3% even compared to 2019, and international guest nights recovered to a 35% decrease
the total number of Japanese guest nights in December 2022 (provisionally) was up 5.8% year on year to 41 million, and international guest nights were up 1695.8% year on year to 5.9 million.
Italy-born ‘Albergo Diffuso,’ defining the whole village as a hotel, certificates four regions in Japan as startup
Italy-born ‘Albergo Diffuso,’ developing the whole village or city as a hotel, certificated Minobu, Yamanashi Prefecture, Zao, Miyagi Prefecture, Hachimandaira, Iwate Prefecture and Hirado City in Nagasaki Prefecture in Japan as startup operators.
Hotel Okura, a luxury hotel group in Japan, will open a new hotel in the capital of Oman in 2027
Hotel Okura, one of the luxury hotel group in Japan, announced that ‘the Okura Resort Muscat’ will open in Muscat, the capital of Oman, in 2027.
More than 90% of hotels and ryokans in Japan say that purchase cost rose
According to Japan Finance Corporation (JFC)’s survey, 76.6% of the surveyed companies said that purchase cost has risen over the last year, and for the next year, 92.2% said that purchase cost will continue rising.
JTB develops a data hub connecting PMS for accommodations with business support solutions
JTB has developed ‘JTB Data Connect HUB’ connecting property management system (PMS) for accommodation with a variety of business support solutions.
Kyoto City saw the post-pandemic highest hotel occupancy rate in October 2022 and 4 times more inbound travelers than September 2022
The occupancy rate of 116 hotels in Kyoto City in October 2022 was up 9.3 points over September 2022 or up 24.9 points over October 2021 to 63.7%. Japanese guest nights in October 2022 totaled 533,611, which was 12.4% more nights than September 2022.
70% of hotels and ryokans in Japan suffer from labour shortage while domestic travel demand rapidly grows
Labour shortage of full-time employees was seen in 65.4% of hotels and ryokans (51.1% on average), and labour shortage of part-time employees in 75% of hotels and ryokans (31% on average). , according to the latest Teikoku Databank’s survey.
Japanese guest nights in September 2022 restored to a 5.4% decrease from pre-pandemic level
The total number of Japanese guest nights in September 2022 (provisionally) was up 70.5% year on year to 38.3 million, which were 5.4% fewer guests nights than the same month in 2019. The occupancy rate was 46.9% overall.
45% of hotels and ryokans in Japan are expected to increase revenue in FY2022, but still have long ways to full recovery
45% of about 800 targeted hotels and ryokans in Japan are expected to increase annual revenue for FY2022, according to Teikoku Databank. the most challenge to full-scale recovery is labor shortage in the hospitality industry
Labor shortage in the hospitality industry of Japan will possibly be a serious concern for full-scale business recovery
The latest Teikoku Databank survey finds that the ratio of companies suffering labour shortage reached 50.1% as of September 2022, which was the largest ratio since the pandemic began.
Japanese guest nights in August 2022 were up 50% year on year despite the COVID-19 7th wave
The total number of Japanese guest nights in August 2022 (provisionally) was up 49.8% year on year to 46 million, which were 14.5% fewer guests nights than the same month in 2019, and the occupancy rate was 50.1% overall, higher than 47.8% in July 2022.
A Japanese startup releases a new service to automatize recouping of cancellation fees for hotels or restaurants
Payn, a Japanese startup, has released bata ‘Payn’ to automatize a billing service for hotels or restaurants which have troubles with recouping cancellation fees, financing 90 million JPY from two investors.
Japanese guest nights in July 2022 were recovered to a 7% reduction even amid the 7th COVID-19 wave
the total number of Japanese guest nights in July 2022 (provisionally) was up 29.4% year on year to 38 million, and the occupancy rate was 46.7% overall, 16.6 lower points than 2019.
Banyan Tree enters the Japanese market by opening two new brand hotels in Kyoto
Banyan Tree Hotels & Resorts opened Garrya Nijo Castle Kyoto and Dhawa Yura Kyoto on June 17 2022. Ho Kwon Ping, Banyan Tree founder and Executive Chairman, said , “The new hotels in Kyoto are reflected by local lifestyles. I am sure they will succeed.”
Japanese luxury accommodation OTA launches its original SNS to create a user community
ikyu.com, a luxury accommodation OTA of Japan, launched its original SNS ‘YADOLINK' to create a user community, giving them functions to find high quality stay experiences through posted photos.
OYO Japan changes its corporate and brand names. What is a reason and its new strategy?
OYO Japan will change its corporate and brand names to ‘Tabist,’ including ‘OYO Ryokan,’ on April 1 2022. Ryota Tanozaki, OYO Japan President, explained the reasons and its new strategy for Japan market.
ANA launches a subscription trial for ‘living in a luxury hotel for a short period,’ offering 42 hotels in Japan
ANA X, a ANA Group company, has started a trial for multi-habitation subscription service, which offers ‘living in a luxury hotel for a short period’ on a monthly or weekly base. 42 luxury hotels nationwide are available for the service.