HIS launches a new digital service combing AI-based chat with face-to-face customer communication

HIS launched a new digital service on its smart phone booking site by combining AI-based chat with real customer communication seamlessly, which replicates real shop-like customer service in a digital space. HIS expects that the new service will be preferred in New Normal requiring to avoid human contacts.

The 24-hours service provides a user with both AI-based and human consultations to grasp what it wants, and human staff finally talks with a user on video to complete booking procedures. 


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