Rakuten Travel, one of the largest OTAs in Japan, has launched an AI agent ‘Rakuten Travel AI Hotel Search’ that assists a user to find hotel or ryokan candidates meeting needs, based on reviews and the booking trend analysis data.
The service is available with free of charge. Answers come out, when users enter their desired accommodation location, area, duration, number of people, composition, budget, accommodation type, facilities, services, and other conditions in a conversational format using the text input field.
Even if users enter requests or abstract instructions that do not fall within Rakuten Travel's existing search criteria, the AI understands their needs as best it can through dialogue with the users.
Rakuten Travel AI Hotel Search displays up to 30 appropriate accommodations. Users can compare overviews, such as ‘AI recommended points,’ and the location of each facility on a map in a list, and also it is possible to arrange conditions such as the date of stay and accommodation facilities on the results screen.
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